A Linux service isn’t behaving
Help investigating service failures, configuration issues and useful evidence in your logs. Understand the likely cause and agree the next action before changes are made.
Linux server support / UK remote consultancy
Linux server support.
Someone who gets
your infrastructure.
Practical remote help for UK small businesses running Linux servers, Docker and reverse proxies. Work directly with Laurence Jones to investigate problems, improve configuration and plan your next steps.
Previously Head of Professional Services at CrowdSec.
Based in Derbyshire, supporting businesses remotely across the UK.
Fix a problem / No monthly commitment
Start with a £150
troubleshooting session.
Up to 90 minutes focused on one agreed Linux, Docker or hosting problem. The session covers investigation, safe fixes achievable within scope, and written findings and next steps.
Enquire about troubleshootingKnow what you’re buying
Describe the issue first so I can check the fit and agree the session. A complete fix is not guaranteed within 90 minutes; you get the findings and a plan for any further work.
Additional work is £95/hour, billed in 15-minute increments (£23.75), with your approval before exceeding the agreed scope or budget.
Sessions are scheduled by agreement. This is not emergency incident response or a promise of immediate availability.
Start with the problem
What needs attention?
You don’t need a complete diagnosis to get in touch. Tell me what you’re seeing and what you need the system to do.
Docker or a reverse proxy is getting in the way
Practical troubleshooting for containers, networking and routing through nginx or Traefik, including configuration around HTTPS and access to your applications.
Firewall rules or remote access need a review
Work through which connections should be allowed, how administrators connect and where unnecessary exposure can be reduced without blocking legitimate access.
You need an ongoing technical contact
Talk through maintenance, configuration questions and security improvements with someone who can build context about your environment over time.
Direct support, clear scope
Know what the work
is meant to achieve.
Start by describing your setup and the problem. We agree what is included, the price and any access or maintenance requirements before work begins.
Where changes are needed, we discuss the impact and any backup or recovery requirements. You receive clear notes on the work and what to do next.
More about my experienceFor a useful first conversation
Tell me a little
about your setup.
- Your Linux distribution and where the server is hosted
- The service or application that needs help
- What changed, what you expected and what happened
- Your preferred outcome and any timing constraints
Please don’t send passwords, API keys or other secrets in your enquiry.
Before you get in touch
A few useful answers.
Can I ask about a one-off problem?
Yes. The £150 initial troubleshooting session covers up to 90 minutes for one agreed problem, including investigation, safe fixes achievable within scope and written next steps. A complete fix is not guaranteed within the session.
Describe a one-off problemDo you provide 24/7 or emergency support?
No. Response expectations and availability are agreed before starting. This service is for planned technical support, not a 24/7 helpdesk or emergency incident response.
What happens if I need more than two hours?
Additional work is £95/hour, billed in 15-minute increments (£23.75), with your approval before exceeding the agreed scope or budget. The monthly package includes up to two hours, and unused time does not roll over.
Can you help make my Linux server more secure?
Yes. If you need a focused assessment or hands-on hardening, there are separate fixed-scope services.
Do I need to be based in Derbyshire?
No. I’m based in Swadlincote, near Burton-on-Trent, and provide remote Linux server support across the UK. We agree suitable access arrangements before work begins.
Not sure whether this fits?
Describe the system and the outcome you need. I’ll tell you whether I can help and what the next step would be.