Question 1

What services do you offer?

Accepted Answer

Linux and hosting troubleshooting, server security reviews, Linux server hardening and ongoing Linux support. Hosting migrations and specialist support for agencies and IT providers are scoped individually.

Question 2

What does a server security review include?

Accepted Answer

A focused review of exposed services, remote access, firewall configuration, patch posture and obvious configuration risks, followed by a prioritised action plan.

Question 3

Do you implement the improvements?

Accepted Answer

Yes, where agreed in the scope. I can make approved hardening changes or provide clear guidance for your existing IT provider to implement.

Question 4

How does pricing work?

Accepted Answer

The initial troubleshooting session is £150 for up to 90 minutes. Security reviews start at £295, hardening at £650 and ongoing support at £195/month. Additional work is £95/hour, billed in 15-minute increments (£23.75), with your approval before exceeding the agreed scope or budget.

Question 5

Is the initial troubleshooting session a guaranteed fix?

Accepted Answer

No. It covers up to 90 minutes for one agreed problem, including investigation, safe fixes achievable within scope and written next steps. Further work is agreed separately.

Question 6

Does monthly support include managed hosting?

Accepted Answer

No. It includes up to two support hours for a named, agreed environment. Hosting fees, continuous monitoring and emergency cover are not included. Onboarding is scoped separately, response expectations are agreed upfront, and unused time does not roll over.

Question 7

Will changes disrupt the server?

Accepted Answer

A current backup and agreed maintenance window are required before material changes. Work is planned to reduce risk and disruption.

Question 8

Do you work remotely?

Accepted Answer

Yes. Most work is delivered remotely. I am based in Swadlincote, Derbyshire and can discuss suitable on-site work in the East Midlands.

Question 9

Do you work with small businesses?

Accepted Answer

Yes. The services are deliberately scoped for small businesses that need practical security help without a full-time security hire.

Question 10

How is confidential information handled?

Accepted Answer

Access and information are limited to what the agreed work requires. Confidentiality and data-handling expectations are confirmed before access is provided.

Question 11

What happens after the work?

Accepted Answer

You receive documentation of findings or changes, practical next steps and the option to discuss ongoing support.

Straight answers before you enquire