Question 1

What services do you offer?

Accepted Answer

Linux and hosting troubleshooting (£150), server security reviews (from £295), hardening (from £650) and ongoing support (from £195/month). Hosting migrations and agency support are scoped individually.

Question 2

How do I start?

Accepted Answer

Send a message describing your system and the problem. I'll reply within 1 business day to confirm fit and suggest a next step -- usually a free 15-minute call to discuss scope and price.

Question 3

Do you work remotely?

Accepted Answer

Yes. Most work is delivered remotely across the UK. I'm based near Burton-on-Trent and can discuss suitable on-site work in Derby, Derbyshire and the East Midlands.

Question 4

How does pricing work?

Accepted Answer

Troubleshooting is £150 for up to 90 minutes. Reviews start at £295, hardening at £650, ongoing support at £195/month. Additional work is £95/hour, billed in 15-minute increments (£23.75), with your approval before exceeding the agreed scope or budget.

Question 5

Is the troubleshooting session a guaranteed fix?

Accepted Answer

No. It covers up to 90 minutes for one agreed problem, including investigation, safe fixes achievable within scope and written next steps. Further work is agreed separately.

Question 6

What does a security review include?

Accepted Answer

A focused review of exposed services, remote access, firewall configuration, patch posture and obvious configuration risks, followed by a prioritised action plan and 60-minute findings call.

Question 7

Does monthly support include managed hosting?

Accepted Answer

No. It includes up to two support hours for a named, agreed environment. Hosting fees, continuous monitoring and emergency cover are not included. Onboarding is scoped separately, response expectations are agreed upfront, and unused time does not roll over.

Question 8

Will changes disrupt the server?

Accepted Answer

A current backup and agreed maintenance window are required before material changes. Work is planned to reduce risk and disruption.

Question 9

Do you implement the improvements?

Accepted Answer

Yes, where agreed in the scope. I can make approved hardening changes or provide clear guidance for your existing IT provider to implement.

Question 10

How is confidential information handled?

Accepted Answer

Access and information are limited to what the agreed work requires. Confidentiality and data-handling expectations are confirmed before access is provided.

Question 11

What happens after the work?

Accepted Answer

You receive documentation of findings or changes, practical next steps and the option to discuss ongoing support.

Question 12

Can I ask follow-up questions?

Accepted Answer

Yes. Clarification questions related to the delivered work are welcome. New work or extended troubleshooting is agreed separately.

Common questions answered

Getting started

Scope & pricing

During work

After handover

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