[{"data":1,"prerenderedAt":221},["ShallowReactive",2],{"guide-\u002Fguides\u002Fongoing-linux-support":3},{"id":4,"title":5,"body":6,"date":204,"description":205,"draft":206,"extension":207,"featured":206,"keyTakeaway":208,"meta":209,"navigation":210,"path":211,"primaryKeyword":212,"seo":213,"service":214,"stem":215,"tags":216,"__hash__":220},"guides\u002Fguides\u002Fongoing-linux-support.md","What ongoing Linux support includes (and excludes)",{"type":7,"value":8,"toc":194},"minimark",[9,13,17,22,34,38,41,61,64,68,128,131,135,146,150,177,181],[10,11,5],"h1",{"id":12},"what-ongoing-linux-support-includes-and-excludes",[14,15,16],"p",{},"For small UK businesses and indie operators who want a named technical contact for an agreed Linux\u002Fhosting environment — without buying a full managed SOC.",[18,19,21],"h2",{"id":20},"key-takeaway","Key takeaway",[14,23,24,25,29,30,33],{},"Ongoing support works when the ",[26,27,28],"strong",{},"environment is named",", the ",[26,31,32],{},"monthly hours are bounded",", and both sides agree what is in and out of scope. It is consistent help and continuity — not unlimited firefighting or 24×7 monitoring unless that is explicitly sold.",[18,35,37],{"id":36},"what-it-usually-includes","What it usually includes",[14,39,40],{},"Using LJ Cyber Solutions' ongoing package as a concrete example (from £195\u002Fmonth):",[42,43,44,48,55,58],"ul",{},[45,46,47],"li",{},"Up to a set number of support hours each month (two hours on the standard package)",[45,49,50,51,54],{},"Help with Linux, Docker, firewall, and reverse-proxy issues on the ",[26,52,53],{},"agreed"," environment",[45,56,57],{},"Direct email contact with the person doing the work",[45,59,60],{},"Extra work only after you approve it (no silent overruns)",[14,62,63],{},"You should expect clear notes when something material changes — same handover habit as project work.",[18,65,67],{"id":66},"what-it-usually-excludes","What it usually excludes",[69,70,71,84],"table",{},[72,73,74],"thead",{},[75,76,77,81],"tr",{},[78,79,80],"th",{},"Often excluded",[78,82,83],{},"Why it matters",[85,86,87,96,104,112,120],"tbody",{},[75,88,89,93],{},[90,91,92],"td",{},"Unused hours rolling over",[90,94,95],{},"Keeps the retainer predictable",[75,97,98,101],{},[90,99,100],{},"Hosting fees \u002F cloud invoices",[90,102,103],{},"You still pay the provider",[75,105,106,109],{},[90,107,108],{},"Continuous monitoring \u002F NOC",[90,110,111],{},"Different product and staffing model",[75,113,114,117],{},[90,115,116],{},"Emergency incident response cover",[90,118,119],{},"IR needs separate readiness and rates",[75,121,122,125],{},[90,123,124],{},"Unscoped estate growth",[90,126,127],{},"New hosts\u002Fapps need an updated agreement",[14,129,130],{},"If you need 24×7 monitoring or guaranteed emergency cover, say so early — that is a different engagement.",[18,132,134],{"id":133},"who-it-is-for","Who it is for",[42,136,137,140,143],{},[45,138,139],{},"One or a small number of Linux hosts you already run",[45,141,142],{},"You want continuity after a hardening or migration project",[45,144,145],{},"You prefer a fixed monthly ceiling over ad-hoc panic calls only",[18,147,149],{"id":148},"who-should-start-elsewhere","Who should start elsewhere",[42,151,152,161,169],{},[45,153,154,155,160],{},"Single urgent break\u002Ffix → ",[156,157,159],"a",{"href":158},"\u002Flinux-server-support#troubleshooting","troubleshooting session"," (£150)",[45,162,163,164,168],{},"\"Is this box safe?\" with no changes yet → ",[156,165,167],{"href":166},"\u002Flinux-server-security-review","security review"," (from £295)",[45,170,171,172,176],{},"Apply agreed lockdowns → ",[156,173,175],{"href":174},"\u002Fserver-hardening","hardening"," (from £650)",[18,178,180],{"id":179},"practical-next-step","Practical next step",[14,182,183,184,188,189,193],{},"If you want a consistent technical contact for a named Linux environment, look at ",[156,185,187],{"href":186},"\u002Flinux-server-support","ongoing Linux support"," (from £195\u002Fmonth), or ",[156,190,192],{"href":191},"\u002Fcontact","book a free 15-minute intro call"," to confirm scope.",{"title":195,"searchDepth":196,"depth":196,"links":197},"",2,[198,199,200,201,202,203],{"id":20,"depth":196,"text":21},{"id":36,"depth":196,"text":37},{"id":66,"depth":196,"text":67},{"id":133,"depth":196,"text":134},{"id":148,"depth":196,"text":149},{"id":179,"depth":196,"text":180},"2026-09-11","What monthly Linux support from a freelance practice usually covers — hours, scope, response expectations — and what it deliberately leaves out so you are not surprised.",false,"md",null,{},true,"\u002Fguides\u002Fongoing-linux-support","ongoing linux support",{"title":5,"description":205},"ongoing","guides\u002Fongoing-linux-support",[217,218,219],"ongoing-support","linux","retainer","ETdQHsNoBkPKPfDTKJyIbCRJhLJvFCHZRAsSVD1WFDc",1792571462692]